-Reservations, Payment and Cancellation

Reservation & Deposit

A 50% deposit is required to reserve items. Items are not held without a paid deposit and valid credit card on file. Rentals booked within two weeks of delivery will require full payment to reserve. Orders placed within 48 hours of delivery require  payment in full, and a $75 rush surcharge.

Final Payment

Final payment is due 14 days prior to delivery. Failure to pay will delay delivery and may result in a $75 late fee.

Extended Rental Time:
Any early delivery or extended use beyond the 24 hour rental period will incur an additional rental fee.

Cancellations

Cancellations within 60 days of scheduled delivery, renter will forfeit the deposit, which will remain on customer account for 1 year.                                                                 

Cancellations or reduction of items made within 5 days of scheduled delivery are non refundable, as delivery schedules, staffing and logistics will have been finalized. 

-Delivery, Set up and Pickup *See delivery rates near bottom of page 

Delivery

All items are delivered exclusively by Agape Event Rental staff. Delivery occurs at the agreed time/location. Customer or customer representative must be present to sign for items. 

Delivery Conditions

Tables and chairs are delivered and stacked within 50 ft of the delivery vehicle. Longer carries or obstacles may incur additional fees.

Setup/Breakdown options

-Customer Setup: Client is responsible for setup and breakdown. All items arrive stacked and must be re stacked and ready for pickup to avoid fees.   

-Full Service Setup & Breakdown: We handle setup and post-event breakdown. ($2.00/table, $1.50/chair)

-Chair Setup (Customer breakdown): We handle setup only, customer folds & stacks chairs for pickup. ($.75/chair, $1.00/table)

**Setup of tents and dance floors is included unless otherwise stated.

Pickup Requirements

Chairs must be re-stacked as delivered; a $1.00 per chair fee applies if not re-stacked. If any chairs are visibly dirty or need extra cleaning after use, please stack them on the top so we can easily identify them. 

Customer must ensure all rental items are not excessively dirty, are accounted for and accessible. 

Missing or damaged items will be billed at replacement cost. 

The renter, a representative of the renter or venue representative must be present at time of pickup.

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-Dance floor 

Setup

All dance floors are professionally installed and removed by Agape staff.

FAQ's

Must be placed and remain under a tent or shaded area during warm months to prevent heat damage. 

Must be protected from rain and standing water at all times. 

Ground must be level and not overly soft, muddy or saturated. 

Cannot be installed within 50ft of trees that produce sap or residue. (Specifically Southern Hackberry trees between the months of Aug.-Oct.)

Dance floor options for underneath a 30 wide tent: 12x12, 12x16

Dance floor options for underneath a 40 wide tent: 12x12, 12x16, 16x16, 16x20

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Wooden wedding arch

Arches are staked into the ground. Customer is responsible for ensuring installation location is suitable and free of underground hazards. 

No use of tapes, staples, screws, nails or any other damaging materials. There are loops and hooks that may be used to attach arch decorations and flowers. 

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-Tents

Site Requirements

The customer is responsible for ensuring the installation area is clear, level, safe, free of obstacles, debris, animal waste, mowed prior to setup, and suitable for staking.

Underground Utilities

Customer must call 811 and provide accurate marking of all underground lines. Agape Event Rental is not liable for underground damage resulting from inaccurate, missing or unknown utility information.

Weather & Safety

Tents will not be set up during unsafe weather (high winds, lightning, hail).

If dangerous weather arises during the event, the tent must be evacuated immediately. Please have an evacuation plan in place prior to event. 

Customer acknowledges tents are temporary structures and not guaranteed to withstand severe weather.

STRICTLY PROHIBITED 

Tape, staples, screws, nails, knives, or sharp objects on the tent. 

Fire pits or open flames within 60 ft of tent.

Removing sidewalls without permission.

Placing heat-producing lights against tent vinyl. (LED lighting only)

Mowing or weed-eating near stakes or poles after setup.

(If needing to hang string lights or any other decor, please use the strings that hang from the top of the tent walls (which can be shown to you by our staff).  Most customers use zip ties, string, fishing line, when removing these items, use a wire tie cutter or scissors only. The use of knives or razor blades could slip and cut parts of the tent.)

Asphalt Installation

$250 fee for asphalt setup.

Optional hole filling after takedown: $125.

HEATERS, PROPANE & ELECTRICAL EQUIPMENT

Propane Tent Heaters

Must have 8 ft clearance on all sides and above, kept away from flammable materials, and customer is responsible for monitoring propane.

Electrical Lighting

Only LED lighting may be used near tent vinyl. Cords must be secured to prevent tripping.

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-Base delivery rates/fees: 

$75

Gallatin

$125

Castalian Springs 

Bethpage 

Lebanon

Hendersonville

Graball

Portland

$150

Cottontown

$175

Mt. Juliet 

Westmoreland 

Hartsville

White House

$225

Franklin KY

Franklin TN

Lafayette

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Larger orders are subject to higher delivery/pickup rate​.                                 

Late night pickup (8pm-11pm): $175

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